These Terms and Conditions set out the basis on which Cleaners Shepherds Bush provides cleaning services to customers. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any service.
In these Terms and Conditions, the following definitions apply:
Company means Cleaners Shepherds Bush, the provider of the cleaning services.
Client means any individual, business, landlord, tenant, agent, or organisation that requests or receives services from the Company.
Services means all cleaning and related services offered by the Company, including but not limited to regular domestic cleaning, one off cleaning, end of tenancy cleaning, deep cleaning, commercial and office cleaning, and specialist cleaning where agreed.
Premises means the property, building, or area where the Services are to be performed.
Cleaner means any person engaged by the Company to perform the Services.
Agreement means the contract between the Client and the Company, consisting of these Terms and Conditions and the specific details of the booking.
The Company provides domestic and commercial cleaning services in Shepherds Bush and surrounding areas. The exact scope of the Services will be agreed at the time of booking and confirmed in writing where applicable. The Company reserves the right to refuse or discontinue any service if the Premises are unsafe, unhygienic beyond reasonable expectations, or where access or working conditions are unsuitable.
Standard cleaning tasks include, where applicable, dusting, vacuuming, mopping, bathroom and kitchen cleaning, surface wiping, and general tidying. Additional or specialist tasks, such as carpet cleaning, upholstery cleaning, external window cleaning, or post refurbishment cleaning, may be offered subject to availability, appropriate access, and additional charges.
3.1 Bookings may be made by the Client through the Company's designated booking channels. At the time of booking, the Client must provide accurate and complete information regarding the Premises, the type of service required, the preferred date and time, and any specific instructions.
3.2 All bookings are subject to availability and are not confirmed until the Company has accepted the booking and, where applicable, received any required deposit or pre payment.
3.3 The Company may request photographs, descriptions, or an initial visit to assess the Premises and the required scope of work, particularly for end of tenancy, deep cleaning, or large commercial jobs.
3.4 The Client is responsible for ensuring that the information supplied during booking is correct. Any changes must be communicated to the Company as soon as possible. The Company reserves the right to amend the fee or the duration of the Services if the information provided by the Client was incomplete or inaccurate.
4.1 The Client must ensure that the Cleaner has safe and reasonable access to the Premises at the agreed time. This may involve providing keys, security codes, or arranging for someone to be present to grant access.
4.2 If access cannot be gained at the scheduled time due to the Client's act or omission, the Company may treat the appointment as cancelled by the Client and apply the relevant cancellation charges.
4.3 The Client is responsible for ensuring that the Premises have adequate lighting, running water, and electricity to allow the Cleaner to perform the Services. If these are not available, the Company may cancel or suspend the Services and charge a cancellation fee.
5.1 The Client must remove valuable, fragile, or irreplaceable items from areas to be cleaned, or clearly highlight any items that require special care. The Company does not accept liability for damage to items that the Cleaner has been instructed to avoid or that are inherently fragile.
5.2 The Client agrees to provide a safe working environment and to inform the Company in advance of any hazards, special risks, or health and safety considerations at the Premises, including but not limited to alarms, pets, restricted areas, or hazardous substances.
5.3 The Client must not directly hire or engage any Cleaner introduced by the Company for private work outside the Company's arrangements during the provision of Services and for a period of twelve months thereafter, unless expressly agreed in writing with the Company.
6.1 For most services, the Company will supply cleaning products and, where agreed, essential equipment. The Client must inform the Company in advance if there are any allergies, sensitivities, or restrictions regarding certain cleaning products.
6.2 In some cases, particularly for regular domestic cleaning, the Client may be asked to provide vacuum cleaners, mops, buckets, or other equipment. Any such requirements will be explained at the time of booking.
6.3 The Company is not liable for any failure to perform the Services properly where such failure is due to defective, inadequate, or unavailable equipment or products provided by the Client.
7.1 The price of the Services will be communicated to the Client at the time of booking, either as an hourly rate or a fixed fee, depending on the type of service. All prices are quoted inclusive of applicable taxes unless stated otherwise.
7.2 The Company reserves the right to adjust its prices periodically. Any change in pricing will not affect a confirmed booking already accepted, unless the scope of work changes by mutual agreement.
7.3 Payment terms will be stated at the time of booking. The Company may require full or partial payment in advance, or allow payment on completion of the service, depending on the nature of the booking and the Client's history with the Company.
7.4 Payment methods accepted will be specified by the Company and may include card payment, bank transfer, or other cashless methods. The Company may choose not to accept cash payments at its discretion.
7.5 Invoices issued by the Company are payable on the terms stated. If payment is not received by the due date, the Company reserves the right to charge interest on the outstanding amount and to suspend or cancel further services.
8.1 The Client may cancel or reschedule a booking by giving the minimum notice specified by the Company at the time of booking. Where adequate notice is provided, no cancellation fee will usually apply.
8.2 If the Client cancels or reschedules with shorter notice than required, or fails to provide access to the Premises at the agreed time, the Company may charge a cancellation fee, up to the full value of the booked service.
8.3 The Company aims to provide the Services at the agreed time but does not guarantee exact arrival times. If the Cleaner is delayed due to traffic, weather, transport disruptions, or other circumstances beyond the Company's reasonable control, the Company will inform the Client where possible and make reasonable efforts to complete the work or reschedule.
8.4 The Company may cancel or reschedule a booking if the Cleaner is unavailable due to illness or emergency, or if conditions at the Premises are unsuitable. In such cases, the Company will seek to offer an alternative appointment or a refund of any pre paid fees for services not provided.
9.1 The Company aims to deliver Services with reasonable care and skill. The Client should inspect the work on completion where possible and raise any concerns promptly.
9.2 Any complaint must be reported to the Company within a reasonable period, typically within 24 hours of the service provision, so that the Company has the opportunity to investigate and, where appropriate, rectify the issue.
9.3 Where the Company is satisfied that the complaint is justified, it may, at its discretion, offer to re clean the affected areas, provide a partial refund, or credit the Client for future services. This will be the Client's sole and exclusive remedy in respect of service quality issues.
10.1 The Company holds appropriate public liability insurance for the Services it provides. Details can be made available upon request.
10.2 The Company's total liability to the Client in respect of any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the value of the relevant booking or the amount recoverable under the Company's insurance, whichever is greater.
10.3 The Company shall not be liable for any indirect, consequential, or purely economic loss, including but not limited to loss of profit, loss of business, or loss of opportunity, arising from the provision or non provision of the Services.
10.4 The Company is not liable for normal wear and tear, pre existing damage, inherent defects, or damage resulting from the use of products or equipment supplied by the Client, or where the Client has requested the use of specific products or methods contrary to the Company's recommendations.
10.5 The Client must ensure that all valuable items and cash are safely stored. The Company does not accept liability for alleged loss of money or small personal items unless it is clearly proven that such loss was caused by the Cleaner and reported immediately.
11.1 The Company follows applicable waste management and environmental regulations when carrying out cleaning services. The Cleaner will place general household or office waste generated during the cleaning into the Client's designated bins or waste containers.
11.2 The Company does not operate as a licensed waste carrier and will not normally remove large quantities of waste, bulky items, hazardous materials, clinical waste, or electrical items from the Premises.
11.3 The Client is responsible for providing appropriate bins, bags, and access to on site waste and recycling facilities. The Company is not responsible for any failure by the Client to comply with local waste disposal rules or property management regulations.
11.4 If the Company agrees, by separate arrangement, to remove limited waste from the Premises, this will be subject to additional charges and must comply with relevant laws and regulations. Certain types of waste may not be removed under any circumstances.
12.1 The Company is committed to maintaining high standards of health and safety. The Cleaner will work in a manner that is safe for themselves, the Client, and any other persons present at the Premises.
12.2 The Client must not ask the Cleaner to undertake any task that may put their health, safety, or legal compliance at risk, such as climbing on unsafe surfaces, moving excessively heavy furniture alone, or using unsafe chemicals.
12.3 The Client must treat the Cleaner with respect and must not subject them to any form of abuse, harassment, discrimination, or unreasonable demands. The Company may immediately withdraw the Cleaner and terminate the Agreement if such behaviour occurs, without refund.
13.1 The Company will use the Client's personal data solely for the purpose of managing bookings, providing the Services, handling payments, and meeting legal obligations.
13.2 The Company will take reasonable steps to keep Client information secure and confidential and will not disclose it to third parties except as necessary for providing the Services, processing payments, or where required by law.
14.1 The Company shall not be in breach of this Agreement nor liable for delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control. These may include extreme weather, public transport disruption, strikes, pandemics, emergencies, or government restrictions.
14.2 In such circumstances, the Company will make reasonable efforts to resume or reschedule the Services as soon as it is reasonably practicable.
15.1 Either party may terminate an ongoing service arrangement by giving the notice period agreed at the start of the service, or if no specific period was agreed, by giving reasonable notice.
15.2 The Company may terminate the Agreement with immediate effect if the Client commits a serious or persistent breach of these Terms and Conditions, fails to pay fees when due, creates unsafe working conditions, or engages in abusive behaviour towards the Cleaner.
15.3 Upon termination, the Client must pay all outstanding fees for Services already provided and any applicable cancellation charges.
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Cleaners Shepherds Bush.
17.1 The Company may update or amend these Terms and Conditions from time to time. The latest version will apply to all new bookings from the date it is made available.
17.2 For ongoing regular services, the Company will notify the Client of any material changes. Continued use of the Services after notification shall constitute acceptance of the revised Terms and Conditions.
By making a booking with Cleaners Shepherds Bush, the Client confirms that they have read, understood, and agree to these Terms and Conditions.
Looking for the best cleaners Shepherds Bush company, look no further! We deliver high-quality 24/7 services at great prices.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
(73)
