This Privacy Policy explains how Cleaners Shepherds Bush collects, uses, stores, and protects personal data relating to customers and prospective customers in the Shepherds Bush area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all Cleaners Shepherds Bush customers and potential customers located in the Shepherds Bush area who use or enquire about our cleaning services, whether contact is made by phone, online forms, written correspondence, or in person. It covers personal data that we collect directly from you, as well as data collected indirectly through our service providers.
For the purposes of the UK General Data Protection Regulation, Cleaners Shepherds Bush is the data controller in relation to the personal data we collect and process about you. As the data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable law.
The types of personal data we may collect and process include the following categories:
Identification and contact information such as your name, title, postal address, service address, billing address, and any alternative contact details you provide. Communication information such as your preferred contact method and the content of messages, enquiries, feedback, and complaints you send us. Booking and service information such as details of the services you request, property type and size, access instructions, dates and times of appointments, special cleaning requirements, and any notes necessary to deliver the service safely and effectively. Payment and billing information such as payment status, amounts paid, refunds issued, and billing history. We do not store full payment card details when you pay through secure payment processors. Technical and usage information such as limited technical data collected when you visit our website or use our online tools, including pages visited, time and date of access, and basic device and browser information, where this is necessary to operate and secure our website. Marketing preferences such as whether you consent to receive marketing communications from us and how you prefer to be contacted.
We collect personal data in various ways, including:
Directly from you when you contact us to request a quote, make a booking, ask a question, or provide feedback. Automatically when you visit our website, through essential cookies or similar technologies that help us operate and secure our online services. From third party service providers who support our operations, for example, online booking platforms or payment processors, where they are permitted to share data with us to complete your booking or payment. From publicly accessible sources where necessary to verify addresses or for fraud prevention, to the extent permitted by law.
We process your personal data only when we have a lawful basis to do so. Depending on the specific activity, our lawful bases may include:
Performance of a contract. We process your data when it is necessary to enter into or perform a contract with you, such as accepting bookings, providing cleaning services, managing appointments, and handling payments and invoices. Compliance with legal obligations. We process data when required to comply with legal obligations, such as accounting, taxation, and responding to lawful requests from authorities. Legitimate interests. We may process data where it is necessary for our legitimate business interests and where these interests are not overridden by your rights and freedoms. Examples include improving our services, preventing fraud, securing our systems, managing our relationship with you, and handling customer service queries. Consent. In limited cases, we rely on your consent, for example for certain types of marketing communications where consent is required. Where we rely on consent, you have the right to withdraw it at any time.
We use your personal data for the following purposes:
To provide, manage, and improve our cleaning services, including scheduling appointments, tailoring services to your requirements, and ensuring our staff can access your property safely. To respond to enquiries, requests for quotes, and customer service communications. To process payments, issue invoices, manage refunds, and maintain accurate financial records. To contact you with important information about your bookings, such as confirmations, reminders, and changes to appointments. To keep internal records of our customers, services provided, and customer feedback to help us improve our services and train our staff. To send you marketing communications about our services where we are permitted to do so by law or where you have given your consent, and to respect your preferences and opt outs. To protect our business, customers, and staff through activities such as fraud prevention, security monitoring, and enforcement of our terms and conditions. To comply with legal and regulatory requirements and to establish, exercise, or defend legal claims.
We may share your personal data with trusted third parties that act as data processors on our behalf. These processors are only permitted to use your data in accordance with our instructions and applicable data protection law. Such processors may include:
Payment processing providers that securely handle transactions and verify payments. IT and hosting providers that support our website, booking tools, and data storage systems. Customer support and communication service providers that help us manage bookings, reminders, and service-related messages. Professional advisers, such as accountants or legal advisers, where necessary for business operations and compliance.
Where required by law, we may also share data with public authorities, regulators, or law enforcement agencies. We do not sell your personal data and we do not permit our processors to use your data for their own independent marketing purposes.
If we transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data, such as using standard contractual clauses or transferring only to countries that have been officially recognised as providing an adequate level of data protection.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. In general:
Booking and service records are kept for a period that allows us to manage our relationship with you, handle complaints, and demonstrate our services, after which they are securely deleted or anonymised. Financial records related to payments and invoices are retained for the period required by tax and accounting laws. Marketing contact details are retained while you continue to engage with our communications or until you opt out or withdraw your consent, whichever occurs first, after which your details will be removed from marketing lists or sufficiently anonymised.
When determining retention periods, we consider the nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, and the purposes for which we process it.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to staff and processors who need it to perform their duties, using secure systems and storage solutions, and keeping our procedures under regular review. While no system can be guaranteed to be completely secure, we strive to maintain a level of security appropriate to the risks associated with the processing of your data.
Under the UK General Data Protection Regulation, you have several important rights in relation to your personal data, subject to certain conditions and exceptions. These include the right to:
Access your personal data and receive a copy of the information we hold about you. Request correction of any incomplete or inaccurate data we hold about you. Request erasure of your personal data where there is no good reason for us to continue processing it, for example where the data is no longer needed for the original purpose and there is no legal requirement to retain it. Object to processing of your personal data where we rely on legitimate interests, and you believe that your rights and freedoms outweigh our interests. Request restriction of processing in certain circumstances, such as while we verify the accuracy of the data or assess an objection you have raised. Request the transfer of your personal data to you or to another organisation in a structured, commonly used, and machine readable format, where technically feasible and where the processing is based on consent or contract and carried out by automated means. Withdraw consent where we rely on your consent to process your data, without affecting the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. In the United Kingdom, the supervisory authority is the Information Commissioner's Office.
Our services are not directed at children and we do not knowingly collect personal data relating to individuals under the age of 18 for the purpose of entering into service contracts. If we become aware that we have collected such data without appropriate consent or authority, we will take steps to delete it as soon as reasonably practicable.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make significant changes, we will take appropriate steps to inform you, such as updating the date of the policy and providing a notice through our website or other communication channels. We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data.
Looking for the best cleaners Shepherds Bush company, look no further! We deliver high-quality 24/7 services at great prices.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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